Warranty terms

Who is eligible

• The bag must have been purchased directly from Arctic Hunter EG through our website or another Arctic Hunter EG-operated sales channel. Reseller purchases are not included in version 1.
• You must provide the original order number or another valid proof of direct purchase.
• The warranty belongs to the original purchaser and cannot be transferred to another owner.

What is covered and for how long

The warranty covers manufacturing defects in zipper components and stitching for one year. Every claim is inspected before coverage is confirmed.

Coverage starts on the date the customer receives the bag and ends 365 days later.

What is not covered

• Damage caused by misuse, accidents, overloading, neglect, or incorrect handling.
• Normal wear, cosmetic marks, fading, scratches, or changes caused by regular use.
• Fabric tears, cuts, burns, water damage, or liquid damage unless inspection confirms an original manufacturing defect.
• Damage caused by alterations or repairs performed without Arctic Hunter EG approval.
• Items purchased from resellers or other third parties during version 1 of the program.

Shipping costs

Arctic Hunter EG covers the applicable shipping cost only when inspection confirms that the bag had a manufacturing defect and the issue was reported within 14 days after receipt.

For an approved one-year warranty claim outside that initial 14-day period, the customer pays shipping to and from the inspection or repair location. Customer-caused issues are not covered.

How to make a claim

1. Complete the warranty claim form with your contact details, order number, and the date you received the bag.
2. Upload clear photos of the complete bag, a close-up of the problem, and the interior product label when available.
3. Wait for our instructions before sending the bag. Submitting a claim does not mean it has been approved.

Review and response

We aim to send a first response within two business days. We may request more information or an inspection before deciding whether a claim is covered.

Repair or replacement

After inspection, Arctic Hunter EG may repair a covered defect or replace the item when repair is not practical. The available remedy depends on the defect, parts, and product availability.